Shipping and Returns

New Zealand Delivery - Free Standard Delivery until 31st December 2011
 

Standard Delivery NZ$6.00

We aim to deliver within 5 working days or sooner.
 

Overnight Delivery - Order must be received by 11am NZ$18.00

We also offer an overnight courier service for those of you who need something now - but this is only available for orders received by 11am, if the order is placed after 11am it will not leave until the following day.(Please note that our supplier of this service doesn’t absolutely guarantee it, although in our experience it has around a 95% success rate.) Please ask one of our call centre staff for more details on this service.
 

Oversized Parcels NZ$20.00

Some particularly large orders or items need to be shipped as Oversized Parcels. Oversized Parcels will be charged at a rate of NZ$20.00 per parcel. We will advise you if your order requires the oversized rate.
 

International Delivery
Yes! We can and do regularly ship to anywhere in the world.

Australia - Free Delivery until 31st December 2011
We aim to deliver within 6-7 working days. Sorry but we are currently unable to offer an overnight courier delivery service to our Australian customers Some particularly large orders or items need to be shipped as Oversized Parcels. We reserve the right to charge an additional fee for an Oversized Parcel if required. We will advise you of the cost before shipping your order.
Up to NZ$50.00 NZ$0.00
NZ$51.00 to NZ$100.00 NZ$0.00
NZ$101.00 to NZ$200.00 NZ$0.00
NZ$201.00 to NZ$300.00 NZ$0.00
NZ$301.00 plus NZ$0.00
 

USA, UK, Europe & Other Countries
We aim to deliver within 7-14 working days. Please check with your local Customs office for any imposed duties and taxes.
Up to NZ$50.00 NZ$12.00
NZ$50.00 to NZ$100.00 NZ$25.00
NZ$101.00 to NZ$200.00 NZ$35.00
NZ$201.00 to NZ$300.00 NZ$45.00
NZ$301.00 to NZ$400.00 NZ$65.00
NZ$401.00 to NZ$500.00 NZ$85.00
NZ$501.00 plus NZ$100.00
 

Returns
If you are not completely satisfied with an item purchased online or by mail order you may return any unworn or defective product to us for a refund or exchange within 14 days of receiving your order. The original garment “Swing Tags” must not be removed.

Loyalty Scheme
Loyalty Vouchers: I just love them, don’t we all? Being rewarded for shopping with a favourite brand is a great idea in my book! The good news is that Long Island has a loyalty scheme too - even better it’s very easy to follow, no complicated rules and regulations. Whenever you spend a total of $600.00 with us - and it doesn’t matter how long that takes - we’ll send you a $30.00 loyalty voucher to redeem against your next purchase with us. Best of all these vouchers are valid for six months so you have plenty of time to find something you like! Now how easy is that?

Back Orders
Occasionally due to demand or late delivery of products we may be out of stock of some items. We will let you know the expected delivery date when you place your order. If it is too long for you to wait we can either cancel the order or suggest an alternative. Please note that we do not charge your credit card or cash your cheque until we are able to send your item/s to you.

Insurance
All the parcels we send are insured.