We always appreciate constructive comments from our customers and these comments are just a small selection of the many spontaneous letters, notes or emailed feedback that we receive each year.
To protect our customers’ privacy we’ve only used their initials – however each of these comments is kept here on file in our “Warm Fuzzies” folders should you ever wish to see them!

Always Find Something
I loved using my $60 Gift Voucher last order and always find something I just must have when I visit your Website. Many thanks from a very happy customer.
Kind Regards
S.B. - 22/01/10

Love Long Island
1. Service Fantastic
2. Skirt out of this world!
3. Supurbly packed
4. Most impressed with tissue in parcel
5. Phone operator suggested size that fitted
I Love Long Island. Wow.
L.S. - 22/01/10

Perfect Fit
Please find enclosed a cheque for the order I placed today.
I always look forward to any of the clothes I order from Long Island. I never have a problem with fits of any garment.
Many Thanks
L.G. - 21/01/10

Always Feel Great
I wish to thank you for your prompt and friendly service. I always look forward to my purchases arriving and always feel well dressed and great in my clothing that I have selected. Thank you so much!
V.S. - 20/01/10

100% Perfect
Dear Long Island
Thanks. My order arrived yesterday. Again, everything was 100% perfect. I love shopping with you!
K.W - 20/01/10

Wonderful
I received my garment in the mail this morning. Once again thanks for the wonderful service from Long Island. I'm so pleased with every garment that I have received.
R.P. - 18/01/10

Very, Very Impressed!
Thank you so much for helping me out of a hole - I really appreciate it. I will need some tops as well, but I'll look seriously at the catalogue when it comes out and get back to you on that. I have a couple of tops that will get me through (my event) next weekend - just the trousers make me look like someone from a third world country
You are a star - and the service is fantastic.
I'll email you back as soon as I get the package and try them on. I'll return what I don't use.
Thank you - it's so good to know that I can get my shopping at short notice from a mail order company. I'm very, very impressed.
Regards
S.H. - 15/01/10

Sold on Long Island
Hi Everyone!
Thank you, for the extra mile you went to making my Lounge Pants longer - I just love them. I don't know any other company doing this, I sure am sold on Long Island.
Love the way your tops always fit so well too.
Service and advice is wonderful & I am telling everybody about you. Editor: Great! The more people that know about us the more we can grow!
R.M. - 15/01/10

Long Island Wellington Store
I congratulate you on your exciting clothes range and always enjoy receiving the catalogue. Also I compliment you on your staff here in Wellington. I am regularly in the shop and find your staff very helpful and professional. Because they know the stock so well - and what fits the customers - it makes selecting fairly quick and not stressful. I wear at least one Long Island item every day.
Yours Sincerely
J.A. - 12/01/10

Lincoln Jacket
I thank Long Island for the very prompt order. Phones with order on Sunday 22nd November 09. Post my cheque on Monday and received my Lincoln Jacket on the Friday. Very nice (chocolate) and a good fit so a big thank you to (the Long Island team). I can recommend shopping by post to Long Island.
Yours Sincerely
R.P. - 30/11/09

Nice To Look Great
As usual good workmanship and great styles. Always look forward to receiving your catalogue. Keep up the good work. It's nice to look great with your clothes.
J.L. - 03/11/09

Phone Order
Good Morning!
Just to let you know that at 7.15 this morning two beautiful garments were delivered to my door! I am thrilled, not just with the quality of the clothes but also with the service you have given me. I shall take the time to shop via phone from now on.
Thank you so much!
P.K. - 28/10/09

Fast Delivery
What great service - I order online lunch time on Friday and the items were on my doorstep lunch time Saturday - Excellent!
J.B. - 27/10/09

Select, Order and Have them delivered
Hi there,
Just got to tell you how pleased I am with my Denim Jacket that arrived today. I have wanted one for so long and it's fabulous. Thank you so much...
Have a lovely day.
D.P. - 23/10/09

Select, Order and Have them delivered
Marvellous to get my garments.
Nice fit, on me and my wardrobe.
Oh how nice it is to select, order, have them delivered to my doorstep.
Thankyou again, lovely garments, makes my day to arrive home and see the packet awaiting me.
Regards,
J.L.

Looking forward to my next purchase
Thank you - am looking forward to my next purchase. Your catalogues/webpage are just too enticing!
F.S.

So Friendly
Hi Phillippa,
I had the pleasure of visiting the store on a recent holiday to the South Island, what a joy. The staff were helpful and so friendly.
Have a great day,
K.J.

My first order from you
This is my first order from you.
I'm thrilled with the Khaki Jacket and Merino Cardi. I know it's your sale & I'm so pleased with the quality. I will definitely order from you again and tell my friends about you.
With thanks,
P.B.

Nice shape, not too long
Lovely nice shape, not too long as tends to be the case with other shop bought garments. So nice putting something on that falls nice and is a nice legth. No need to get out the sewing machine.
Many thanks,
L.B.

My dreams were answered!
I am absolutely delighted with my Crop Ruffle Cardy. Have been seraching for such a garment locally without success. As soon as my Long Island Catalogue arrived my dreams were answered! Exactly what I need for my school reunion. Love the cut and the fabric. Thank you so much! Tickled Pink!
T.T.

I will definitely be ordering more.
Hi
I have just received my tee and cardigan and I am thrilled. The fit is perfect. I hope I get my skirt soon so that I can try on the completed outfit. (Editor The skirt was back ordered and delivered a few days later.) Thanks again, I will definitely be ordering more. My way to shop.
Regards,
M.D.

What would I do without you?
Hullo,
Just received my Saran Pants and my Drew Pants last week. I am just so thrilled they fit perfectly and the colours are so smart. What would I do without you?
Regards,
R.U.

Absolutely Fabulous
Absolutely fabulous. Love longer tops.
S.M.

Prompt service
Thankyou - they fit very well and I am very pleased, now I know what size to order!
Also, very prompt service.
L.P. - 17/08/09

Just Right
Everything just right - Thank you
Cheers
D.D.

All fit well
Hi Staff,
I just want to tell you my order arrived and I am really pleased with the articles - all fit well, no big long sleeves or any alterations to be made. On holiday in 3 weeks to Alaska and Europe so the clothes will be wonderful.
Thank you.
Y.C.

Mail Order phone-line - fabulous service/advice
To Whom it May Concern.
I'd like to pass on my thanks for the fabulous service I received in calling your "Mail Order" line (18th Aug @ 10:05am) today.
I found the advice given sound and honest and most helpful in not purchasing incorrect sizing of garments.
It's such a pleasure to be spoken to in such an amazing manner and the help also given in regard to returns and the new catalogue due to come was tremendous.
Thank you Again and I look forward to placing another order in the future.

Yours Sincerely
L.M.

You guys rock!
Your clothes are so well made and fit perfectly - well they certainly fit me perfectly anyway.
Long Island has once again proven to be outstanding.
A.S.

Texas Jeans
Hello Long Island.
I just wanted to say that it is so nice to order these jeans and KNOW that they fit well. These are the best I have ever come across!!
Thank you.
J.M.

My BEST BUY
Dear Phillippa and the Fantastic Team at Long Island,
I just want to tell you my absolute Best Buy for a long time has been your Boiled Wool Eiffel Vest (mine is grey).
Was near Geelong (VIC for 4 weeks) and the weather turned really cold. The vest went everywhere (shopping, lunch, church...) and was very cosy. Also went to Wellington for a few days - wore it every day (my well cut rain jacket fits over it). I am SOOOO pleased with it. Looks fabulous with jumpers and my cream Kimono Top too. So a big thank you to you all.
Glad you are showing your lovely garments around NZ as well. Congratulations!
Best Wishes
P.P.

First Internet Order!
Thank you very much for such prompt service. I was thrilled with the pants... a perfect fit... most impressed with the information received with my order. This is my first internet order.
Kind regards,
S.S.

Wow x3
Wow wow wow! I just got my first order, only sent it yesterday and am rural, did expect to wait longer. Your service and clothing are wonderful - finally clothes that need no ALTERATIONS to look good. Thank you so much, a few other firms could learn a lot from you.
P.S. I will difinitely order more in future.
A.E.

Prompt dispatch
Many thanks for the prompt dispatch of my order. I ordered Wednesday and it was delivered Thursday - GREAT!
I asked if it would be here by Saturday and was told Maybe, lots of orders to pack, so I'm VERY VERY PLEASED to have it so promptly. New coat to wear to Wellington.
Again many thanks,
J.B.

Totally brilliant!
I'm a long time customer and you are all totally brilliiant! If every company in this country was as efficient and obliging as you, New Zealand would be thriving. Your product is excellent, as is your service.
S.C.

Service really is fantastic
Wow! It's been years since I last ordered anything from you and I have to say I've been so impressed. Great quality - and your service really is as fanstastic as you say.
F.S.

Super service
Super Service! Wish you had a shop in Hamilton?! (Editor: Maybe one day, but we're looking at Auckland first.) Helpful phone advice appreciated.
K.G.

Proactive and obliging
Sadly, the style shows me exactly what style I shouldn't wear. Pity that. Otherwise it's great! Thank you for being such a proactive and obliging company. I love dealing with you.
A.M.

Absolutely delighted
Thank you for my recent order which arrived within 2 days. I put my order in with considerable trepidation – I’ve had some real disasters with mail order clothes – and had decided never to order that way again. But I’m absolutely delighted with the garments I’ve just received - perfect fit and look great!
Thank you,
B.B.

Excellent customer relations
Just wanted to thank you for my black singlet (808221) which arrived this morning, it fits perfectly. I would also like to compliment you on your excellent customer relations by keeping me informed all the way on my order status – very professional.
This is my first order from Long Island and I can assure you it won’t be my last.
Regards from a very happy customer,
M.N.

That's Service!
Many thanks – arrived less than 24 hours from ordering – now that’s service!!
Very happy with colour, fit and fabric.
I.J.

Lost weight a spur to wardrobe changes
I am absolutely delighted with my recent purchase. The coat is perfect and my favourite winter colour. Your service is superb – packaging leaves nothing to be desired and should one need to return items that’s first rate also.
Although I have been receiving your catalogues for almost two years, circumstances prevented my ordering before. I have lost weight – always a good spur to wardrobe changes. I am very particular about my clothing - I like good quality and I like them to last well. The standard of my garments from you is everything I look for.
So from a delighted customer – thank you.
P.S.

They feel so comfortable
Thank you first of all for your prompt service. I received my order today and I am absolutely thrilled with the three tops, they fit perfectly, look great and the main thing they feel so comfortable.
Congratulations for the new size garments.
Regards
D. G.

Best Mail Order ever
I would just like to congratulate you on your very efficient and prompt service. Excellent. Best mail order ever, better than any other company I have dealt with.
A big thanks.
M.S.

Order with confidence
Thank you for the latest parcel. I am particularly thrilled with the skirt. Personal shopping is very difficult for me. It is so good to know that I can order with confidence, and that your sizing fits me in the right places!
J.M.

Arrived ‘before I could catch my breath’
Phoned Wednesday and before I could catch my breath the parcel was here the following morning. Too good to be true. Thank you. Garments are great.
M.H.

Wardrobe Consultant Angela Stone says…
"Long Island is all about taking the hassle out of finding stylish, well fitting, practical clothes designed for ‘real women’. Long Island believes that every woman should have the opportunity to look the best she can regardless of age or size. Their tagline really says it all “Long Island – For women who like to be admired – Beautiful clothes in sizes 10-30”.

Angela Stone - Wardrobe Consultant

www.angelastone.co.nz

Outstanding Service
I wanted to make the time to congratulate you on your outstanding service. The presentation of my purchase was exceptional and I have been raving to friends and family together with passing on your contact details.
M.B.

Voucher Appreciated
Thank you for your letter with voucher, it was most generous and I do appreciate the gesture.
Sincerely, I enjoy my dealings with Long Island very much, most helpful over the telephone and a pleasure when the garments arrive…
Again sincerely,
E.M.
(Editor: We issue a loyalty voucher whenever our customers spend (net of returns and postage) over $600.00 with us.)

Re-orders no problems
Thanks so much for such a professional service that you provide. Just received my latest order and unfortunately I’m returning the pants which are too large, hence the reorder for a smaller size. Thanks again it’s great shopping with you…
K.G.

Just keep doing it!
Just keep doing what you’re doing. Clothes great, service is wonderful and so quick.
A.B.

Quality garments New Zealand made
Thank you for allowing me to be a customer.
Love your garments and the quality, pleased to see a lot are New Zealand made. Wonderful service too.
G.G.

First time ever I ordered
This is the first time I have ordered from Long Island and am impressed with the service – very helpful and efficient. Only disappointment was not being able to get an advertised product as my size never arrived! (Editor: only very occasionally for reasons beyond our control this does happen and it frustrates us as much as it frustrates our customers.) Like your sizes too – haven’t been a Medium in a top for years and the style is almost too big!
Lots of length in the sleeves too - and I have long arms.
Thanks so much.
P.A.

Cheery customer service
Thank you for the cheery note that came with the promptly posted violet cowl neck top. I now have the matching set (the cardigan I bought late last year). I am enjoying wearing them out and to the office, together with the other coordinates I purchased.
It was cool to get your note – a real personal touch that says a lot about your customer service.
Thank you so much.
D.C.

Thrilled with the product
I recently received from you the cardigan that I ordered by phone. I just wanted to tell you I am thrilled with it, also your service and the very pleasant sales lady who helped me with the correct size. It is perfect and I love it. Keep up the good work.
A BIG thanks.
J.H.

Fabulous fit
I have just received my order from you in the mail and I want you to know that I just LOVE the pants. They are fabulous fitting, the colours are ‘yumbo’ and I can’t wait to wear them.
L.M.

A bouquet to the team
My parcel arrived the day after ordering and thanks to the helpful telephone lady telling me which garments had been sent back because they were too big, all mine fitted perfectly.
Thank you all.
M.F.

Popular in London too
I’m a New Zealander and I happened to place an order with you when I was home on holiday late last year – I was very pleased with the service I received and wear the tops I bought (mesh cowl necks) all the time. I’ve been in London for nearly 5 years and find that while there are a small range of shops (mainly online) that cater for larger sizes here … there are a few things that frustrate me!
I’ve found that the fabric here is never hard wearing or good quality enough to survive more than 2-3 months of normal washing….. The elastane content in New Zealand clothing tends to make them harder wearing and recover better from washing. Also it’s just a better quality and range of fabric to begin with, e.g. I can’t get mesh clothing like the Tahiti Tops and others anywhere else in London yet it’s so flattering!
By buying from New Zealand I also get to wear things that no one else has, in colours that aren’t necessarily the current trend. That’s always a winner with me…. I would normally get the order delivered to my parents in NZ … but I figured since you appeared to deliver here, (Editor: we certainly do!) I might as well by pass them this time and give them a break!
Keep up the good work!
S.W.

Email progress reports
I wish to express thanks for the way in which my order was processed. I really appreciated the emails informing me of each stage of the process. I am thrilled with the items I purchased.
Thanks again
G.S.

Telephone call updates
Thank you for the prompt delivery and your telephone calls to update me re delay (Editor: on delivery of product to our warehouse) and colour choices. (I was disappointed that my first choice wasn’t available as red was my 4th choice! (Editor: This does happen with very popular styles – we do our best to estimate which will sell out fast and order enough stock but we don’t always get it 100% right!) Also your advice re size was appropriate as it fits well.
G.H.

Returns made easier
Your return bag enclosed (with an order) is a wonderful idea.
B.B

Adore your clothes
I adore your clothes. For a ‘bigger’ girl having lovely clothes that fit and look gorgeous is just wonderful.
M.C.

Tell your all friends
Phoned 5.30 Tuesday evening and the salesperson couldn’t have been more helpful. A big thank you, very good – I’ll shop again with Long Island and tell my friends.
M.S.