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Shipping & Returns

 

Shipping and Returns Policy

If you are not completely satisfied with an item purchased online you may return any unworn or defective product to us for a refund or exchange within 14 days of receiving your order all items must be in a saleable condition with all swing tags and labels intake. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two days of the package being received Long Island Clothing. 


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Or call us on 0800 257752

 

Returns address

Long Island Clothing Limited

82 Roberta Drive

Somerfield

Christchurch 8024

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options.

 

Delivery within New Zealand is normally within 14 working days. NZ Couriers is our service provider and signature required for every delivery unless an authorised to leave is agreed to.


Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full 400grams.

 

 

 We ship nationwide and to Australia

 

 New Zealand

  New Zealand courier parcels are sent daily. A standard courier charge of $6.00 is applied to an order

  

 Australia 

NZ Post is our service provider

    • up to 1 kg $15.20 
    • up to 2 kg $38.27

 

  • On receipt of your order delivery is International Air (4-14 working days)

"Please note this order is not tracked"

 

By arrangement we can track you order at your cost.

Delivery International Courier (2-6 working days) - tracked, Signature required.